Will it send without review?
Configurable. Most clients start with draft-only mode.
Support Ticket Triage Automation
Classify, prioritize, and draft first responses so your team focuses on complex cases.
~30% faster first response · Lower backlog
Business problem
Queues grow faster than hiring.
Before
- • Manual tagging
- • Slow first response
- • Inconsistent priority
After
- • Auto classification
- • Draft replies
- • SLA-aware routing
Workflow
- Ingest ticket
- Classify intent
- Draft reply
- Route or escalate
- Learn from edits